Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Making/receiving payments, sending money California

I went to my local Bank of America branch on Monday, - -, 2015 at - PM. They had only - teller window open. The line was so long it went out of the branch doors. I could see - different bank employees walking around the bank. They were talking and laughing as if they did not even see the line. When I finally got to the teller window they told me they did not care about my wait and I should use the ATM. I called the same branch the next day to speak with the branch manager about my experience. I called the branch 4 times and no person answered the phone. They also do not have any voicemail or a way to leave a message. Finally, at - -, on the fifth phone attempt a branch employee answered the phone. She told me that the branch manager had gone home for the day! I requested a return phone call from the branch manager and the employee took the message. We are now towards the end of the next day and I have not heard from her. I just called the branch again, and once again, no one


I just called the - number for Bank of America and their representative said there is no way to relay my message to the branch. They said that the bank wants to cut expenses by minimizing human staff. I feel that this is unacceptable. Bank of America was - of the banks that helped created the Financial Crisis. As a result of the Financial Crisis, they became - of the largest banks in America from both acquiring and putting smaller banks out of business. I feel they have an obligation to our - and our - to provide a reasonable minimum level of customer service. Thank you for listening!