Bank of America Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

Bank of America Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Florida

Case # - and -. I am up loading an Bank of America online statement with the new account # ending in - and the original account # ending in -. The online account $89000.00 owed and minimum payment due $29000.00, make payment. Finally, I received a phone call from Bank of America, -, on -/-/16, I believe from - - at - for 1.25 minutes. I asked him if we were being recorded for Quality Assurance and he said yes. Also, I told him that he was being recorded by me for Quality Assurance. - - said that he did n't know what I was going to be using my recording for and I told him the same as him, Quality Assurance. - - said that he did n't want to be recorded and he would send me a letter. If I call him we could talk without me recording him but he would record me. I have been calling Bank of American about them seeking money from me and I received a discharge and the house was sold in a Federal Bankruptcy Court for five years and they always record me and do nothing. In order to have Full Transparency, we both need to accept recording from both parties and I hope they will resolve the problem. I have sent all the evidences and I hope Bank of America resolve the problem without talking to me because they do not want to be recorded by showing full transparency.

Bank of America customer in Florida
Sep 26, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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