JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Advertising and marketing Texas

I applied for the JP Morgan Chase Southwest Airlines Premier Credit Card on -/-/16 in order to earn the advertised - points if you apply for the card. I applied for this card solely based on me getting the - points since Southwest 's website clearly stipulates " earn - after you spend $2000.00 on purchase in the first 3 months. '' After spending over $3500.00 and not seeing my earned - points, I contacted Southwest ( " SW '' ) and they referred me to JP Morgan Chase since Chase are in charge of the rapid reward points. I contacted Chase on -/-/16 and spoke with - - who told me that I had gotten a different promotion and there never a promotion about earning - points. I referred him to at that point directly to SW 's website to which he saw that this promotion was indeded being advised. Upon realizing there was in fact a promotion verifying what I said was true, - immediately switched by stating that I did not qualify for the earned - points since I booked a flight but got the $200.00 credit instead. I told him that that was nothing on the


told me that he was unable to give me the - points and referred me to their Executive Office. On -/-/16, I faxed a letter to - - as well as the Executive Office explaining my plight. I was contacted on - by a - - who stated that she would have to charge me the $200.00 and that this is not the first time this has happened and apologized to me. - went on to state that they have been working with SW marketing team to correct this misunderstanding. I told her the fact that so many consumers are calling regarding this, Chase has done this intentionally to defraud consumers in thinking that after ranking up over $2000.00 they would earn - points. What Chase is doing is false marketing and fraudulent to say the least to get consumers to apply for this card and have them charging over $2000.00 within - months thinking that they will earn - points and then give them a different promotion and then turn around and charge them $200.00 fee in order to get these points. I told her that that I will contact the Federal Reserve Consumer Help for assistance in Chase false advertisement regarding their Chase Southwest Premier - Card. I will also reach out to 60 Minutes to do an investigation on Chase as well as contact my congressman to file a Congressional Complaint on my behalf to STOP JP Morgan Chase from defrauding the general public.