USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Billing disputes Virginia

I noticed - fradulent charges on my account in - 2016, and immediately reported it to USAA. As I still had physical possession of the card, I attempted to find out where my card information had been compromised, and I became convinced that it was via an online auto parts store I had recently used which lacked proper SSL authentication. When attempting to contact the parts store, I received no response, and subsequently reported these charges as fradulent to USAA. The following week, the parts actually arrived, and I immediately contacted USAA to ask them to re-authorize the charges ( approximately $1700.00 ), as they were valid. This has led to an absolute nightmare, as that $1700.00 has been credited to and debited to my account over 11 times over - billing periods during the past 4 months. USAA insists that I never paid the $1700.00, despite numerous attempts to prove that this is impossible given the numbers shown on the billing statements. During these - billing periods, I made purchases on the card totaling $5100.00, and paid $4700.00 in bills, thus I owe USAA $390.00. USAA however, insists that I owe them $980.00, and I have also been told that I am actually coming out ahead, as that number SHOULD be $1300.00 ( as they admit that their accounting is inaccurate ). I have been insistent for over 4 months about what I owe, and I simply want to pay the $390.00 to settle the accounts. This has proven impossible, and I refuse to pay more than I actually charged to the card in goods and services.