USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Closing/Cancelling account Pennsylvania

In - I was approved for my first credit card with USAA. Shortly after, I was laid off from my position as a -. I could n't find another job, so I could n't pay my rent. My fianc and I moved in with my parents. USAA sent my debt to a collection agency. In - - I moved to - with help from the -. I was technically a homeless veteran, so they paid the deposit to get my fianc and I in an apartment. I found a job with a temp company and applied for - benefits through the Veterans Affairs. I was advised to do by the -. On -/-/-, I was rated - by the VA. On -/-/- I paid the collection agency holding my debt with USAA $1700.00 with my new military - income. That $1700.00 is the " Settlement Amount ''. Thats what I agreed to and there was never any mention of any remaining balance. Since I made the settlement payment I have n't received any correspondence at all, or notice of any remaining balance. This account does n't even exist according to my USAA profile. In fact, USAA required me to pay


times I tried calling them for information and both times the department that I need to speak to is conveniently unreachable after waiting on hold for an hour. On -/-/- I found out this account has been reported to all - credit bureaus for the past year or so, and I never even knew it existed. If I did, I would 've paid it. I 've been wondering why my credit score refuses to go up. My fianc and I have been going without to pay our debts with the sole intention of increasing our credit scores. We want to buy a home and start our family. I do n't believe I owe this debt.