Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Making/receiving payments, sending money Virginia

This is just a follow-up on the complain I submitted - - with case # -. I have contacted Macy 's executive office after CFPB contacted them. On - -, - - - of Macy 's executive office send me a letter saying after their further investigation, they located the payments that were made using my checking account. Her letter also indicated that the amount $380.00 will be refunded back to my checking account and allow 3 to 5 business days for processing. ( that was - ) Her letter indicated a wrong account number ( account ending in - ). Since the incident, I have closed my Checking Account. My account number is - - - -, account # -. After a few phone calls ( leaving messages all the time ) I finally talked to her and gave her the correct account number. That was - -. Maybe with your help, - will finally resolve this problem. - - phone at - is - Extension -. Thank you so much.