Capital One Credit Card Complaint

Capital One Credit card department,

Customer service / Customer relations Texas

I used my CapitalOne Visa credit card in - to contribute to an " - '' campaign in exchange for a " perk ''. The perk was a drone that arrived in -. Unfortunately, the drone did n't work, it was dead on arrival. I tried to work with the drone manufacturer, -, via phone and email. - agreed that the product was dead on arrival, but - refused to provide any repair, exchange, or refund. I asked Visa to dispute the transaction and Visa provided a tentative refund on - -. Visa reversed the refund on - - and asked for additional documentation to support my claim. Visa received - pages of emails and testimonials from me on - -. Visa sent the following letter to me on - - - : " Hello - - - We have received your documentation and will continue your transaction dispute investigation. We may contact you with follow-up questions, but until then, no additional information is needed. '' I called Visa on - - to check the status


anyone had any questions or needed any additional information. I called Visa on - - to check status and was told that my claim was denied. I was transferred countless times ( agents -, -, -, etc, etc, etc ) and put on hold for hours as I tried to learn what had gone wrong. Every agent I spoke with agreed that - admitted in writing that the drone was dead on arrival, but that is not sufficient proof that there is a problem with the " perk ''. Visa did n't follow their own procedures and Visa denies they sent me the above letter ( it 's on CapitalOne letterhead, copy available upon request ). - agent actually told me that there 's no place for common sense in this process. Visa makes it easy for bad merchants to take advantage of well intentioned consumers. Visa creates a moral hazard for all of us when they intentionally delay, and ultimately deny, refunds for defective merchandise.