U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Unsolicited issuance of credit card Arizona

I applied for a credit card through DESERT SCHOOL - - They then transferred me to their third party ELAN FINANCIAL SERVICES. While discussing the product I applied for I realized it was not what I intended to pursue. At this point I requested to be transferred to someone who could help me withdraw my application and that is when they started to become really shady about the process. I spoke to a customer service rep named - ID # - and he transferred me to somewhere for a 30 minute wait and at the end of the wait they hung up on me without me being able to address my issue. I called back and was connected to a customer service rep who 's name was -. I asked her for her ID # and she told me that she did not know it. So I asked her to get It for me. She placed me on hold for 10 minutes and came back with her ID # - and told me she would transfer me to the correct place at this time I waited another 20 minutes on the phone and they hung up on me. On my


to do about withdrawing my application for credit and he was able to transfer me to the underwriting department. He got me on the line with someone named -. I asked - for his ID # and he told me that he did not have one but had a ID pin or something which was : - I requested that they withdraw my application as he had confirmed that the card had not been issued yet. He told me that they could not cancel it until it had been issued. I asked to speak with his manager and he hung up on me. Upon every step in this ridiculous rabbit hole of a company I was asked to provide my social security number. As I was trying to resolve an issue I had no problem supplying it however these customer service reps can not provide me with their ID # .. This leads me to believe not only are they giving me the run around so that they can process the card and get an origination fee but are also being very carefree with my personal data. The professionalism and service of ELAN FINANCIAL SERVICES is nothing but predatory lending.