Citibank Money Transfers Complaint

Citibank Money transfers department,

International money transfer Other transaction issues Illinois

I have a savings account with Citibank - and also with Citibank -. I needed to transfer money to that country and customer service chat agent in - recommended me to do a Global Transfer. I followed his advice and instructions and on - - sent - - from my savings account in - to my account in -, however the operation could not be completed in - and was rejected and reversed. The office in - gave me notice of it and also the reference number - as constancy that the global transfer and the - - were reversed back to the sender in - ( myself ). Until here, this is a normal issue, however after 3 months Citibank - has not given me my money back! I have called several times and communicate with different agents ( Global Transfer Specialist, Customer Service, Speed Unit etc ) and they say that they need to do an internal


3 months have passed and my money is still missing, I keep calling and they keep saying that need to clarify and that I should call again on a week! I needed that money to pay a mortgage in - and Im already running on high interest there. What is weird is that when I call - in less than 10 minutes I have again the confirmation number showing that the Global Transfer was rejected and the money sent back to the sender, Citibank -, so I don not understand why Citibnak - is taking almost 3 months to give me my money back. In summary, I did an online global transfer from the Citibank webpage from my Citibank savings account in - for - -, but the operation was rejected so the money should come back to my account in less than a week, nonetheless Citibank - is taking months to give me my money back even tough I have the constancy of the money reversal. They do not provide me any reasonable answer, just that an internal case is open, and they refrain to answer when such case will be solved or what is happening. Please help me, - - is a lot to me.