Wells Fargo & Company Mortgage department,
Conventional fixed mortgage Settlement process and costs Oregon
We closed escrow on - - -, the Wells Fargo Mortgage was paid off through escrow on - - -. The homeowners insurance held by the California - - -, due - - -, was paid by Wells Fargo on - - - for the following year while the home was in escrow with a fixed closing date of - -. Since we moved to another state, even with correcting the mailing address several times with Wells Fargo, it took 6 months to receive our escrow impounds check from them, which did not include an itemized list of the payout. We did not discover that we were insuring a house that we did not own until - - -, when the insurance company sent us a notice of renewal for the coming year. Wells Fargo wrongfully paid a year of homeowners insurance from an escrow account on a home we no longer owned. If that 's not wrong, I 'm not sure what is. In the state of California it is illegal to insure something you do not own, Wells Fargo therefore made us illegal without our knowledge. After several calls to the insurance company, Wells Fargo and the escrow company we have been given the run around, with no foreseeable reimbursement for their negligence in site.
Wells Fargo & Company customer in Oregon
Aug 10, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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