JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Advertising and marketing Illinois

When I applied for this card -/-/2016, it 's headline feature was an offer of - Frequent flyer miles on it 's affiliate, -.The feature was listed in the magazine ad that induced me to apply for the card. This specific feature, $1000.00 of spending in the first three months after card issuance would generate - FF miles, was then and is now advertised in the seatback pocket of every - - seat of every - - flight. It also was and is the first listed feature on the card website, theexplorercard.com. I set about meeting the minimum spending requirement of $1000.00 in the first three months ( $1300.00 total on my first - statements starting immediately when I received the card ). I waited a month expecting the additional - frequent flyer miles to appear in my - - Mileage Plus. When the miles did not appear, I contacted Chase ( the card issuer ) and inquired. I was told that my account was signed up for a different offer ( - FF miles for $2000.00 of spending in the first three months ). This was not the offer I had seen in any advertising. I had asked about


As a result, even though I met the conditions of spending $1000.00 in the first three months, I will receive no frequent flyer miles for that feature. This appears to me to be a bait and switch offer since I never saw any advertising depicting the altered terms. I let them know what offer I was seeing when I applied and the predominiant advertising still touts those terms. When I appealed, my appeal was rejected. Although, this is a annual fee card ( $95.00 ), and I spent the required dollars ( and could have spent the $2000.00 spending requirement if I had been properly informed ). I have no frequent flyer miles to show for my actions due entirely to bad faith on the part of Chase.