JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Deposits and withdrawals Oregon

-/-/- I discovered unauthorized charges on my bank statement and reported them to Chase and filed a police report. While the fraud began with a single $5.00 charge in -/-/-, there was - charges totaling $1300.00 -/-/- that caught my attention. -/-/- I closed this account and reopened another account with the same bank. Today I followed up with the bank and I was told that even though this unauthorized charge was reported within 60 days of occurring, they were not going conduct an investigation or credit my account because the initial fraud of $5.00 occurred and went unreported -. ( I was informed I needed to pay better attention to my statements ) This unauthorized transaction occurred using a guest account with -, who quickly identified and flagged their account as fraud, froze the funds and let me know the funds can be recovered, although I have to go though my bank to initiate the credit. Is this accurate? Can a bank not investigate an unauthorized charge to your account because that same company fraudulently charged your account an insignificant amount outside their 60 days reporting window?