Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Loan servicing, payments, escrow account New Mexico

My mother passed in - - unexpectedly in a - accident. My stepfather was driving when the rear tire blew. - suffered - from not wearing helmets. My mother had a mortgage note as a married woman sole and separate property. - - payment was done online - -, - and posted to the account - -, -. - -, - the executor of their estate resigned. - - personal rep app. was approved. Foreclosure attorney filed default, demanding payment, late fees, interest ( etc. ) be paid from - -, - to - -. Probate was opened by my first attorney approm. - who filed a wrongful death suit. Probate was finished with my second attorney, whom I retained - -. I had informed my attorney ofWhile waiting for application approval and letters of testimary to be issued, she began dialog with the foreclosure attorney 's office with requests of reinstatement and payoff quotes.Foreclosure attorney 's used many delay tactics while pursing foreclosure and reached appoint of a special master and sale date set. She was able to get the sale cancelled and reinstatement was established. I did inform my attorney of pmt made in -. Since that time


the note does not fall into default until after the - of the month I wrote the mortgage company requesting corrections to the account be made numerical listing them - and account should be corrected to show listing them -. Attaching documents of proof and dated contact log with names, brief detail and outcome most often including the time. Additionally offering but not including recorded conversations with their representatives. I requested notification of any fees for these requests or services before being charged. In their response they stated after their review they did not find any errors. Denied my request to waive late fees.Each monthly statement prior and since includes a late or past due fee but when I review the information online account states this fee is a number of different things.