Union Bank Bank Account Or Service Complaint

Union Bank Bank account or service department,

Other bank product/service Account opening, closing, or management California

PLEASE NOTE : TECHNICAL PROBLEMS WITH CFPB " DISPUTE '' SECTION - " SUBMIT '' BUTTON DOES NOT WORK. RE : CFPB - Dear CFPB, I tried to dispute Union Bank 's response to my initial complaint earlier this week. However, there are some technical problems with your " Dispute '' section/ '' Submit '' button. The bank partially addressed my issue. I appreciated the response from - -, Office of the President, Union Bank. I also appreciated her reversing $60.00 of the fees that had been charged to my account ( $ -/month x three months ). On -, at - -, I spoke with - at the - -, - Union Bank Customer Service Center. She said that I was never charged any bank monthly fees " until -. '' - said, " new bank fees went into effect -. '' However, I 'm afraid this


I called the - - Customer Service Center again, on -, at - -. -. I wanted to confirm the amounts of the fees charged to my account. The employee who answered the phone ( and I 'm afraid I did not get her name ) put me on hold - different times to talk to her supervisor. The third time, I was put on hold for about seven minutes ... no one ever came back on the line. At the time I first opened a " Signature Banking '' account, I was renting a room from relatives in - -, -. Currently, I am paying full market rental rates in - -, -, where I help to take care of my - mom. My savings are dwindling rapidly. I feel that Union Bank discriminates against lower income customers. If - is in " Signature Banking, '' no fees are charged. But if you are a lower income customer, with a " Bank by - '' account, for example, monthly service fees are assessed.