UBS Bank Complaint

UBS Bank Credit card department,

On - -, -, I rented a car for use in -, -, from - via my - membership. I declined insurance with the belief that my visa card covered any accident liability. Unfortunately, I found out when I filed an insurance claim that visa does not cover car rental damage in -, along with - other countries. If I would have known about this, I would have have purchased car insurance. I am an informed consumer, and I do not bet. I would never drive a car without insurance, in fact, it is probably illegal, and - should have not rented me a car without insurance. I feel that this exclusion information was not easy to come by. On a search of visa 's policy on this, I found this at https : //usa.visa.com- # - " Effective -/-/-. Please note : This benefit is available on all - - -, - - -, and -

Protect against collision and theft. - - -, - - -, and - - Rewards cardholders receive Auto Rental Collision Damage Waiver coverage for damage due to collision or theft. Benefit at a glance Collision and theft coverage on auto rentals. To activate coverage, complete the entire rental transaction with your eligible - card and decline the collision damage waiver ( CDW ) coverage if offered by the rental company. The Auto Rental Collision Damage Waiver ( " Auto Rental CDW '' ) benefit offers insurance coverage for automobile rentals made with your Visa card. The benefit provides reimbursement ( subject to the terms and conditions in this guide ) for damage due to collision or theft up to the actual cash value of most rental vehicles. '' Nowhere does it say that there are exceptions to this coverage. And specifically, I found this on the webpage of my personal - card issuer : http : //financialservicesinc.ubs.com-/UBSVisa-.html http : //financialservicesinc.ubs.com- " Auto rental loss/damage coverage Up to $50000.00 " Nowhere was it noted that it did n't apply to cars rented in - until I got to this website : - : - " This benefit is available in the United States and most foreign countries - However, no benefit is provided for motor vehicles rented in -, -, the - - -, or - -. '' I have sent my complaint to - - - - - - - - -, - - UBS Bank - - Disputes - - -, - - - - - - - - -, - - Car Rental dates : - -, -