Capital One Credit Card Complaint

Capital One Credit card department,

Billing statement Florida

TRANSACTIONS FOR - - # - www.capitalone.com/- The credit card company online notification was not reached via e-mail thus causing the account to be past due for over 30 days, when credit monitoring alert advised of such inquiry it was handle in the same day paid in full. I have called the credit card company and they have reversed the late dues and agreed to reverse the bad inquiry however they say the can only inform credit bureau they can not reverse the inquiry, which has caused the credit bureaus to lower score by - points which sounds quite substancial and incorrect. Please remove bad inquiry as agreed by the credit card company