Review and analysis of over 267 complaints against Capital One
Capital One consumers have reported over 267 official complaints related to Billing statement. Out of the 267 consumer complaints against Capital One, 17% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 23% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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Capital One Credit card billing statement December 31, 2016 - At some point -/-/- or -/-/2016, I discovered that an item I had purchased had n't shown up. I decided to look into all my statements to find out if the item had been paid for. I decided to log onto the Capital One website and set up a login name and password. I did so and checked the statement. Everything seemed ok so I moved on. I had been receiving my statements in the mail for the past 21 years from Capital One and had always paid on time. I rarely use my credit cards and prefer to use my debit cards. I did however have my phone bill tied to the Capital One account in order to keep ... |
Capital One Credit card billing statement December 29, 2016 - I was being charged twice for many transactions since -/-/-. Unfortunately I only noticed in -/-/- so I filed a dispute. Capital One only gave me back the amounts for the transactions within the last - days and told me they will no diapute charges further than - days. The charges are from different companies, not just -.... |
Capital One Credit card billing statement December 24, 2016 - CAPITAL ONE charged $1000.00 for service or products that I have not received. I already ask them to remove charges and They do n't want.... |
Capital One Credit card billing statement December 15, 2016 - In regards to Case number : -. What they 're telling me is not an ethical solution. I am not going to be paying interest on a card for 3 months that ca n't be used. There is no such clause. Nor is it legal. Now if they want to cancel it they cancel the balance as well. I am paid up. They are fully aware of what transpired. Furthermore the balance is incorrect. There have actually been balance issues all along as far as the monthly statements go. I called a - who left a voicemail. She never returned my call. Today I received your email with their resolution of 3 months of payments.... |
Capital One Credit card billing statement November 13, 2016 - I did n't receive a paper copy statement for my Capitol One credit card for the month of -/-/- with a payment due on -/-/2016, so I called on -/-/- to request a copy and spoke to a supervisor ( - - ID # - ). I was informed by another Capitol One customer service agent on -/-/2016 that this request for a paper copy was not processed, stating in the notes that I did n't verify my address ( when I was never asked for it ). I paid the amount in full before the due date, but Capitol One NEVER provided me with a paper copy, stating that the - might have lost it. I believe the ... |
Capital One Credit card billing statement September 19, 2016 - Requested copy of statement that show the credits that changed the reporting balance from $2500.00 reported - 2016 to $1900.00 reported balance as of - 2016. I sent a direct request to Capital One requesting the statement for that change but never received -. I did receive a letter saying Capital One was going to change it but never the supporting Credit Card statements showing how the account was credited. Also could I get a verification of the correct address and furnisher name as it would appear on my credit report for account number as reporting in my CFPB complaint.... |
Capital One Credit card billing statement September 15, 2016 - Capital one reported me as 30 days late for a - - payment which is the only late payment that I have ever been reported on in the 4 years I have had the card and I disagree with this reported late payment. I have not been receiving my bills through the mail on a regular basis every now and then i do revieve a bill in the mail .do to me not recieving my bill regularly have been calling and making phone payments through capital ones phone services. The recording indicated that my payment for - was due on -/-/- so I waited till -/-/- to make a $500.00 dollar payment to -/-/... |
Capital One Credit card billing statement August 17, 2016 - Although Capital One states that they sent statements to me in - 2016 and - 2016. I never received these statements. I have been issued a 30 and 60 day late payment notification against my credit report which has negatively impacted my credit score ( I was notified by my lender while trying to refinance my home ). The late payments are for a minimum payment ( in - ) and then a minimum payment with a late fee and interest. Essentially a $67.00 past due in - and $120.00 ( - past due plus late payment plus interest ) charge in -. Over the course of 10 years with this card, I... |
Capital One Credit card billing statement August 3, 2016 - after a wrongful eviction that interfered with my employment - -, -, etc. lawsuit I was living in a third rate hotel as I worked as a pro se litigant. I took out a Capital One credit card because they approached me with a mail. I had a pre-authorization for credit. Little did I know that within a few months the terms and conditions would change. I was offered the opportunity to opt-out. I did, but it was never recognized. The time period was about -/-/--/-/-. The account number is MasterCard Platinum -. I had an overcharge of $0.00 while on Social Security Benefits a... |
Capital One Credit card billing statement July 26, 2016 - I had a balance on my account. I paid it off in full.Twice in one month. I ran my card up -, paid it off. ran it up again -, paid it off. However, I still got interest. Now, the statement says, if paid off before the due date no interest accrued. However, I still received an interest charge.... |
Capital One Credit card billing statement July 22, 2016 - TRANSACTIONS FOR - - # - www.capitalone.com/- The credit card company online notification was not reached via e-mail thus causing the account to be past due for over 30 days, when credit monitoring alert advised of such inquiry it was handle in the same day paid in full. I have called the credit card company and they have reversed the late dues and agreed to reverse the bad inquiry however they say the can only inform credit bureau they can not reverse the inquiry, which has caused the credit bureaus to lower score by - points which sounds quite substancial and incorrect. Plea... |
Capital One Credit card billing statement July 17, 2016 - I, - -, had Capital One credit card for few years. I had some balance transfer to capital one from other credit card companies and was paying the payments til I found out there are some extra and unknown charges in my account. It was about 2012 that I contacted Capital one to clarify the charges, they just promised to send me detailed information like any signed receipt/slips, but since then they never did except keep sending me all statements from beginning. The Capital One said they can not provide any transaction receipt to me. I was paying monthly fee and expected to receive any resp... |
Capital One Credit card billing statement June 9, 2016 - For my monthly statement with the due date -/-/2016 ( - - through - - ), the new balance was $3000.00. However, Capital One then reported my balance being $3100.00 without notice and added a $59.00 membership fee also without notice, seemingly attempting to put my card greatly over the limit, which brought my credit score down from - to - within the FICO reporting months of - 2016 to - 2016. I have paid $100.00 and the minimum was $97.00. These are unfair practices by Capital One. The should at least warn me when they will add a membership fee.... |
Capital One Credit card billing statement June 4, 2016 - Lord and Taylor credit service is after all these years just now charging - interest rates on its store credit card balance.... |
Capital One Credit card billing statement June 3, 2016 - I had my card shut off and contacted the company. I was told my payments would only be $55.00 a month and had been paying roughly $ 75 monthly just to help pay a little extra. I started getting letters saying my payment was falling behind and that my minimum payment was $140.00 which was not the agreement. I then tried several times to contact Capital One and when I spoke to customer service, they were very disrespecful and accused me of lying to them and giving false information. I was told the account number I was providing is not in the system yet I keep getting letters saying I 'm behi... |
Capital One Credit card billing statement May 13, 2016 - The company, Kohl 's Dept Store NY is contacting my cell phone ( my cell # - ) everyday at 10 times per, calling me after - ... They use several phone numbers as follows : -, -, -, -, -, -, -, -, -, -, -, -, -, -, -,... |
Capital One Credit card billing statement May 4, 2016 - Capital one sent me new cards with new numbers they did not have the info from my other card before doing it. All my payments and charges were all doubled on the bill. I knew I paid it off a few times yet they refused to acknowledged the payments made on the other cards. They have done it 3 times with - card. Having no record when using paperless makes it easy for them to deny they payments it also helps them to rip people off if they think you have no record of the info. I think paperless is a nightmare.I have requested that they go over the bills 5 times now each time I pay more money it ... |
Capital One Credit card billing statement April 16, 2016 - I recently accepted an offer for the GM " - '' rewards card. I created an online account and enabled online billing statements as I do with all of my cards. Shortly after doing this, CapitalOne started listing the online portal as " Website Maintenance in Progress ''. I have tried to access the portal on numerous occasions over the past month but the portal has been " Website Maintenance in Progress '' every time I have attempted to access it. Given the maintenance, I can not log in to my online account to make payments, or more importantly, receive my billing statement. I was forced to mak... |
Capital One Credit card billing statement April 13, 2016 - On - occasions in the past 12 months, I / we have received our bill for our Capital One - much later than expected. During the last incidence, the billing cycle ended -/-/16. Capital One 's telephone support claims that the bill was mailed -/-/16, yet we did not receive it until -/-/16. The due date is -/-/16. Although we can easily pay the bill, this gets to be a tight turn around and has nearly resulted in several late payments. Either Capital One is inadvertantly failing to mail their statements late, or they are sending statements too late in the hopes of gene... |
Capital One Credit card billing statement March 28, 2016 - Capital One is reporting my business credit on my personal credit report. When applied for the business account a federal - was given ( - ) and I was told and told them everything was to be on my business LLC not personal they are reporting on my personal and I want it removed and added to business ... |
Capital One Credit card billing statement February 19, 2016 - I applied a Capitalone Venture One Credit card on - -, 2015. Before i applied, i chatted with Capital One 's online customer rep called - for detailed information and benefits of this card on - -, 2015. During the chat, - promised that I will first get - miles reward if I spend $1000.00 within 3 months and besides that another offer for - rewards miles if i spend at least $3000.00 within 3 months and he mentioned several times it is the benefits for Venture one credit card. Actually the link i used to apply for Venture One credit card was sent by - and he offered... |
Capital One Credit card billing statement February 17, 2016 - Capitol One MasterCard Statements are lacking proper and minimum disclosure of pertinent information and in my opinion have unacceptable and possibly illegal business practices as the deception is clearly intentional. Other major credit card companies have this information on them and for good reason, Cap One does not. Lack of proper disclosure of this particular information directly triggers a charge of a high monthly late fee $35.00 and an increase in rate to nearly 30 %. Due to this and the obvious and evident outrageous attempt of Capitol One to keep hidden select data ( when a Past due... |
Capital One Credit card billing statement February 16, 2016 - I requested paperless billing for a Capital One card account. Not only did the account go paperless, but it became " contact-less '' and " notification-less ''. In fact, the communication just went " dark '' ( no communication ). It only " lit '' back up once I realized I missed a payment by over 30 days. This, of course, created a late payment note on my credit report and trashed my credit score. As a -, I have worked extremely hard to do all I can to support my credit score. This is a huge setback. Additionally, the credit reporting/score system makes no distinction between missed paymen... |
Capital One Credit card billing statement January 7, 2016 - I keep getting harassing statement 's in the mail, from -, and Capitol One card 's. They wo n't quit harassing me. I want them to quit harassing me. I wrote them decease and dessist letter 's and told them which chapter 's I am filing and talked to a - -, he is a lawyer. He said they can not touch my financial money I get from the Government. Now I am going to get a free consultation from a - - up in -, but have to call him tommorow. I am going to see what my right 's are and try to file bankruptcy. If you could please get these people off of my back I would appreciate it. I ... |
Capital One Credit card billing statement January 6, 2016 - I received a call from - fraud department on - - 2015. They wanted to know if I am happy with my purchase, I told them I never ordered any tickets from them. I then immediately called. Capital One and told them there has been unauthorised charges on my account. They told me they will investigate and remove the charges. The unauthorised charges are for $910.00 and for $52.00 I was told the unauthorised charges for a total of $960.00, will be removed from my account. Lo and Behold when I got my billing statement it says I owe $730.00, this is in error, my total legitimate cha... |
Capital One Credit card billing statement December 26, 2015 - on -/-/2015, Capital One Bank did not report the correct balance on my account. The company claim they report every month, but it still shows that I owe them - dollars, which for -/-/- I only owe - dollars, which is my balance. The company is reporting inaccurate data to credit bureaus -. - and -. So I decided to file a compliant. ... |
Capital One Credit card billing statement December 13, 2015 - My wife has - credit card accounts with capital one account # - and # - in -/-/2015 capital one posted - payments to account ending in- have contacted them about the error which subsequently generated late fees on account ending -. which capital one said they were reversing but have seen no result of the impending reversal, and was not assured that any negative report to credit report would be corrected as a result of their internal error causing - account to show late in their records. which also generates deragetory reporting on credit report. Want all subsequent late ... |
Capital One Credit card billing statement December 5, 2015 - I over paid Capital One in the account by $700.00 and they will not send me a check for that amount. I asked for the check and closed my account. The account number is -. ... |
Capital One Credit card billing statement December 3, 2015 - For several months -/-/- I did not receive statements on my Capital One credit card. I was on the phone monthly trying to resolve the issue with them. They blamed the - Postal service, but I believe the issue was with Capital One. Their representatives assured me that my payments would not be treated as late because I did not have statements to pay from. As soon as I received a statement, I paid it and even did a couple of wire transfers. Recently I discovered that they reported a late payment for - -. I have NEVER had a late payment in my - years of credit card use and this s... |
Capital One Credit card billing statement November 9, 2015 - I paid off balance on my capital one credit card and no longer used it -/-/-. But I did have an error of a recurring annual charge from another company that a failed to cancel made -/-/-. The charge appeared on my credit card. Because I selected paperless billing all of the notices and late notices came through an email account. Because Capital One spams so much all their e-mail went to junk mail. During this time my wife was -, I was taking her - daily, staying nights -, etc. Her - is finishing up and we finally decided to purchase a home. I go to apply for the loan and ... |
Capital One Credit card billing statement October 29, 2015 - I have a Kohl 's department store credit card. Heretofore, I received printed statements by mail. I received a " friendly reminder '' email from Kohl 's stating that my account was overdue. Upon calling Kohl 's customer service I was told that my account was designated as " paper free, '' that I had been sent - electronic statements and my account was 40+ days overdue - I had not received any Kohl 's statements by any means, printed via U.S. mail NOR electronic resulting in Kohl 's charging a $25.00 late fee plus $5.00 interest. I performed an email search and found no Kohl 's email re... |
Capital One Credit card billing statement October 22, 2015 - I made - payments online the same month. -/-/15 ( $200.00 - and -/-/15 ( $500.00 -. I called Capital One on -/-/15 before I made the payment online and asked if I make the payment today on -/-/15 will that take care of my - payment, I was told yes. I received a bill for the - payment along with a late fee - $160.00 -. I called Capital One and spoke to - he could not help so I asked for a Supervisor - - -. I explained about the payments and that I spoke to someone at Capital One. - offered to reverse the late fee but I would stil... |
Capital One Credit card billing statement October 7, 2015 - I wanted to close my capital one card years ago because it had a low limit and I was approved for an - - card with a much higher limit. I called to pay my balance in full and close the account. The girl I spoke with said she processed my payment and closed the account. I never heard from them again. Years later I get a call from a collection agency. I kept hanging up because as far as I knew I did n't owe anyone a dime. Then I got a collection letter about a capital one debt ( my exact balance owed when I closed the account : - dollars. ) I called capital one to pay the debt. The girl... |
Capital One Credit card billing statement October 6, 2015 - Capital one bank did not report the correct ending balance on my account to the credit reporting agencies ... |
Capital One Credit card billing statement October 5, 2015 - I am getting statements sent to my home with another persons name - - - and - - have never lived in my home. This person has never lived here and I have asked Capital One on several occasions ( 6 times ) to address it. I am considering getting an attorney. ... |
Capital One Credit card billing statement September 23, 2015 - # 1 ... Between -/-/- and -/-/-, your credit limit/high balance was $320.00 --ISSUES ... ... ( # 2 ... 30 days past due as of -/-/- ) ... .on my Capital One Credit Card. # 1. Concerning the above statement : I lived in -, ( where the MAIL Service is NOT SO GOOD ... often NOT AT ALL )! Did ''NOT '' or never did get ANY STATEMENT or NEW CR EDIT CARD, from Capital One, ( after - , sold my Account to Capital One Credit Cards ). I lived in -., from, -/-/-, until -/-/-. I DID NOT GET ANY STATEMENTS FROM ''CAPITAL ONE ''. DESPITE ''NOT '' receiving any State... |
Capital One Credit card billing statement July 16, 2015 - I RECENTLY MOVED AND CHANGED ALL OF MY CREDIT CARD BILLS TO MY CURRENT ADDRESS ( USING AN ACTUAL REVERSE SIDE OF BILL TO UPDATE ADDRESS. CAPITAL ONE HOWEVER DID NOT RECOGNIZE THE CHANGE AND SENT THE BILL TO MY OLD ADDRESS. MY BILL WAS LATE AND THEY PLACED A NEGATIVE MONTH ON MY CREDIT HISTORY. ... |
Capital One Credit card billing statement July 13, 2015 - On or about - -, a representative called me about a charge of - on my account. Captiial One suspected fraud ; this was true. Capital One told me that they would remove the amount from my credit card.Capital One did remove the charge. I wrote them - letters, and they said they would remove the charge. Despite the fact that they said they would remove the charge they are still billing for $26.00. I wrote them another letter. They replied to me that they did not understand the nature of the dispute. I can not get through to these people. I have cancelled the card, and I need them to... |
Capital One Credit card billing statement July 8, 2015 - Right now I am facing a financial hardship in my household. I am currently running behind on my credit card payment with Capital One. As I am looking at my statements today, I noticed I am being charged finances charges, late fees, and - monthly member fee. I understand the finances charges and the late fees, but why the - monthly member fee, and I would need to go back through all my statements to see how long I have been being charged for this fee. I have had the card for while now and do n't remember ever being notified that I would be charged a $3.00 member fee when I took out the ... |
Capital One Credit card billing statement July 7, 2015 - Capital One sent me an email telling me they had unenrolled me from paperless statements when I missed a payment. A couple of days later, they sent me an email stating Thanks for enrolling in paperless statements. '' I did not re-enroll in paperless statements. Enrollment in paperless statements requires consent for purposes of -, which I did not provide. Accordingly, Capital One is violating - by enrolling me without my consent. Further, TILA does not permit creditors to condition delivery of periodic statements on paperless enrollment. As such, failure to send a paper statement in the... |
Capital One Credit card billing statement June 26, 2015 - Dear Sir or Madam : Please post this so that the customers can be warned that the creditors from the credit card industry are dishonest rude unprofessional heathens that are continually adding on all kinds of fees and interest to your balance and charging you for items not purchased on your statement. Number one continually check your statements and beware if your bill is constantly going up every year and never goes down. Also I have been with - Capital One, and - - -, and - and - - since -. My creditors have refused to send me and audited statement from when I first o... |
Capital One Credit card billing statement June 24, 2015 - Capital One appears to not provide on its credit card statements the amount of a transaction in foreign currency for transactions done outside the United States. I would like to know if they are legally required to provide this information as well as the exchange rate used and if not I would like to suggest that the CFPB issue regulations to make this a requirement. I would like this transparency to ensure accurate processing of such transactions. I do n't have a specific complaint about any particular transaction at this time. ... |
Capital One Credit card billing statement June 23, 2015 - 1. ) Despite repeated requests from me Capital One has been very devious about not sending a statement when I have a balance due. They send it regularly when I do not have a balance due, but somehow they either do n't send - or it will be late when there IS a balance due. In short, it 's up to me to watch them carefully to make sure I do n't incur any late fees. 2. ) The due dates for payments change from time to time with no clear explanation as to why when I call. 3. ) When I 've paid off my card in the past they will frequently try to tack on an extra charge unless I call and complain or... |
Capital One Credit card billing statement June 22, 2015 - I have a credit card account with Capital One. My payments are due by the - of the month and typically Capital One will report account information to the credit bureaus a few days after the payment is due each month. This is what occurred this month on approximately -/-/2015, when my account was updated to reflect the payments made and my balance reflected $130.00. I then made another payment which posted on -/-/2015. Capital One did not update my payment history after that payment. However, there was an issue with my bank and the payment was returned ( and subsequently resubm... |
Capital One Credit card billing statement June 8, 2015 - My company has a credit card account with Capital One. They have been charging interest on this account even though the card is paid off every month. We have to call them each time to obtain the credit for the illicit interest charge. Capital One considers a payment late if not received on a particular date and does not consider the post mark date as the date of payment. If Capital One receives the payment - day or - days later than the published due date the annual percentage rate increases to 29.4 % which seems predatorial. ... |
Capital One Credit card billing statement April 26, 2015 - I have a Capital One Credit Card and when I make a payment I notice that the money is taken from my checking account immediately. I made this payment on the on -/-/2015 and my checking account was debited for $400.00 on -/-/2015. I contected my bank and they stated the funds were paid on the -/-/2015. I checked my credit card account on -/-/2015 and Capital One still has not credited my account even tough they wree paid three days ago. This is the - time this have happened to me after I made a payment and payment was paid by my bank. I feel if they take a customer ... |
Capital One Credit card billing statement April 17, 2015 - THE STATEMENTS WERE MAILED TO MY ADDRESS INSTEAD OF MY - - - -. THERE IS NO MAIL DELIVERY TO MY ADDRESS OR ANY IN THE TOWN OF -, ONLY - - -. I DID NOT GET THE STATEMENTS AND, THEREFORE COULD NOT PAY THE BILL. I WAS NEVER LATE ANY OTHER TIME. ... |
Capital One Credit card billing statement April 14, 2015 - On -/-/- I took a $200.00. cash advance from my Capital One Master Credit Card. I made extra payments to cover it -/-/-. My last statement dated -/-/- has a cash balance of $1300.00 in addition to my purchase balance how can this be I never missed a payment on my card. No other cash advances were made on my account since the $200.00. in -/-/-. How can my cash advance of $200.00, in -/-/- carry a balance of $1300.00 in -/-/- after making regular monthly payments on my account since -/-/-? ... |
Capital One Credit card billing statement March 23, 2015 - I was paying the credit card monthly minimum due for more than the minimum due for over 10 years, but then I stopped receiving monthly statements for 3 months ending in 2014. Now, I 'm not only receiving notices for accrued interest and penalties, but I have been told the debt was sent to a collection agency, and I receive constant phone calls. I am - yr. old - - - who was a victim of identity theft with the IRS earlier the same year. I find it to be no coincidence that as a - citizen who has been practicing the method of writing checks & mailing my statements the same way all m... |