Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account South Carolina

On - -, 2016, we closed on a new house with a Mortgage from - Bank and we made our first mortgage payment on time for - -, 2016. In late -, I received a call from Freedom Mortgage saying they had purchased the mortgage from - Bank. During this phone call, I asked multiple times where or who do I send my - - payment to and was told multiple times, I would skip my - - payment. I have since found out Freedom Mortgage has a recording of this call. On - -, 2016, I received a call from the collections agency of - Bank ( now - Mortgage ) informing me that my - - payment was late. After talking with the multiple people, in collections and customer service, I found there was no record of the mortgage transfer in - 's system. As - Bank just merged into -, I was told later, it 's likely an error during the merger of the data from - system to another.


this and asked for them to pull and review the call. I also found out that a payment has been noted as being made to my mortgage account on - -, 2016 in Freedom Mortgage 's system which I did not make. I was very careful to ask, and asked repeatedly of Freedom Mortgage where to send my - - payment and was told repeatedly by multiple customer service representatives that I did not need to make this payment. The initial phone conversation with Freedom Mortgage made it clear to me that the loan had been sold and completely transferred to Freedom Mortgage as well. I took considerable effort and time in reviewing this issue with the Freedom Mortgage representatives before skipping a payment and was lead to believe by Freedom Mortgage that - Bank - - no longer had any interest or ownership over my loan in late -.