JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Using a debit or ATM card New York

On - - 2016, I visited Chase Bank to make a withdrawal of $500.00 from my checking account, when I got into the bank, the ATM machine I used was reading out of service. I was elated when it became available for use as I was at the top of the line and the first customer to use it. I keyed in $500.00 and requested large bills, I received - 's. I again keyed in $500.00 and requested large bills and again I received - 's. I them proceeded to keyed in $400.00 to which I received a receipt which indicated that my transaction was denied. I then checked my account and realized I was debited twice for $500.00, once for $400.00 and also credited for $400.00. ( the $400.00 transactions were subsequently washed ). I made a call to Chase Bank about the ATM transactions and to report and file a claim, I was told


the next business day which is Tuesday - -. On the - of - my account was credited for $400.00 only. I made a call to Chase Bank about the other $400.00 which should have also be credited and was told that the ATM is showing that the cash was dispensed and this is the final look, if want to take it further I can file a police report. After feeling so dejected and out of pocket as I had no money to finance my monthly expenses. I went to visit the branch to see if there was anything that can be done for me, I was told that just what I did is exactly the same procedure they must follow, as the branch do not service the ATM, it is done by their back office personnel. On - - the amount of $400.00 previously credited to my account was reversed. I made a call on - - in regards to the reversal and was told that my claim has been closed however it will be reopened this time as per my request in order that their personnel can investigate, the investigation will take 3-5 days. I made a call - - to inquire as to the status of my claim and was told my claim has been closed there is nothing more that Chase Bank can do for me. Please note that I have been a customer of this Bank for 8 years and never encountered a problem such as this. Now that I have I am treated with scant respect. I need Chase Bank to return my money I am requesting a full refund of $800.00 to my account. As a result of this error I was placed in an uncomfortable position of borrowing money from my friends in order to finance my monthly obligations.