JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Deposits and withdrawals Georgia

I work for a - company and while they do direct deposit my pay check my expenses are paid in US funds by check drawn on -. Of note, there were a couple of - branches located in the metro - area until a few years ago. When I deposit them I do have to use a teller. About a year or so back I deposited - that was over $5000.00 and got hit with a large fee which no one in the local bank was aware of. On - -, 2016 I went to deposit - checks which did total over $5000.00 and spoke with bank staff and asked if I needed to do them as separate deposits or what to avoid paying a fee and was told that it would be ok on a single deposit. I received a letter from the bank the next week saying that they had reversed the largest of the - checks ( $4600.00 ) and debited my account since it would require " special handling ''. When I called the customer no service listed on the letter she told me


in my account until - - and the deposit was less than the debit. When I went to the branch on - - and asked why the amount was reduced they did not know and when the banker called to get the reason he was told the wait time for him to speak with someone would be 40 minutes. At that point he did reverse a $45.00 international collection fee and I left. I received a letter from Chase - - stating the deposit was reduced by $90.00 stating the reason was " Foreign Currency Paid ''. I called the customer no service listed on the letter since the check was made out to be paid in US currency and was told that what the letter stated as a reason for the fee was wrong and it was because - charged Chase $90.00 to cash the check. I was told that the local branches are not aware of the fees since they do not handle many foreign checks. I have already opened a new account with a credit union and will be closing this account as soon as the last check clears and will also be moving my mortgage to a new lender.