Synchrony Financial Consumer Loan Complaint

Synchrony Financial Consumer Loan department,

Installment loan Managing the loan or lease California

I purchased a mattress and decided to utilize the for 0 % financing option offered through - - - and managed by Synchrony Bank. The payments commenced in - -. I opted thier mail option ; to pay by check and mail it in. ( I use the mail-in option for all of my monthly bills with other companies ). In - -, I had mailed my check on -/-/- ( payments are due on the - of each month ). The following month, the - - statement, I noticed a late fee. The payment I had sent on-time was posted on -/-/-. I followed their dispute resolution process and sent a letter to them in -. I never received a response.


I sent a - letter in -. I never received a response. I then finally received a response letter stating that they did not know why the check was posted late and would refund all the late fees and interest on my account. They did in fact correct the balance on my account. Now in - of -, I sent my payment as usual, however a week later, the - - returned my envelope to me. It was post-marked - -, -, and the post office tag cited it as " -/-/- return to sender : no such number : unable to forward ''. I double-checked the address on my statement as well as called the company, and I was told the address was correct. I explained that the envelope was returned to me, the representative stated they did not have an answer why, that it must have been a post office error. I decided to re-send the same unopened/sealed envelope, as is, on - -, -. I also sent letter to their dispute department with a photocopy of the envelope clearly identifying the postmarks. My payment cleared my bank account on - -, so clearly they received the envelope, however, again it was posted late to my account. My - statement arrive on - - with again, another late fee processed. I have sent the - dispute letter for this charge and again included a photocopy of the envelope. I noted the post-marks, which clearly supports my suspicion that they are intentionally delaying payment processing. This is the second time in less than a year that Synchrony Bank has delayed processing my on-time payments. They still offer mail-in payments, yet they delay processing these payments and charge late fees. I believe they are purposefully doing this, whether to force a late fee charge, or through pure negligence and incompetence. Whatever the reason, they offer mail-in payments and thus should be able to process those payments appropriately and to industry standards. I have never had any problems with any other company processing my payments. On most occasions, my checks are clearing within -5 days after I put them in the mail.