Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

FHA mortgage Settlement process and costs California

Since -/-/2016 I submitted a Modification Request to Wells Fargo after going into the local Wells Fargo since I could not get a response from them. Obtained assistance from Banker and obtained RMA and - and thereafter was contacted saying not approved for vague reasons, as they were not stated. I then applied for another Modification and at this time enlisted the assistance of an Authorized Representative - - since I started a new career and was attempting a State Exam, that I passed. During this time I was in negotiations with - and Wells Fargo and up to and including -/-/- additional documentation was faxed and provided. On -/-/- when I spoke to Wells Fargo I was advised I had signed a - on -/-/- that I know I had not signed. In -/-/- and - I had questions and concerns and directed them to - the Authorized Party and wanted an email from the 'processing department ' and received a phone call instead. I then asked for an email and never received. I was requested for recent income verification, having provided months documentation prior, and provided that as well. Up to and including -/-/- I was in active


provided. On -/-/- I was provided a Workout Consideration, letter dated -/-/-, postmarked -/-/-, received -/-/- and I returned via - immediately since there was a 10 day limit, that was 'used ' due to the postmark 'time. ' Immediately I called Wells Fargo on -/-/- and finally was able to reach a 'Customer Service Representative ' and requested my documents concerning this matter, any and all documents, RMA 's and - 's and the date my home was released. I spoke to a - and they were to be sent from - -, after I asked where and should receive 7-10 days. They never came, and have never come. Many subsequent calls and my 'Customer Service Representative ' - - was 'assigned - and would receive a call within 24 - 48 hours. ' That took 2 weeks. Received letter from Vice President of Mortgage, I called and has a Post Office Box, is non reachable but 'an email was sent for this person to contact me. ' This is in my documentation. I have a case number assigned with a review due -/-/- and that was extended to -/-/-. Many phone calls and many requests for my personal documents provided regarding this matter and I have been blatantly denied. On one occasion when speaking to a 'representative ' I said 'wait, I need to write this down, hold on ' time, date, words. At that time I was told 'you can not record this conversation ' and I responded 'first I am writing down your name, date, time and what was spoken. Furthermore, if I wish to record this conversation and let you know, I can record this conversation. Since you state record conversations why do I have to repeat the facts every time I call. ' No answer, of course. Receive a letter from VP of Mortgage who is not reachable and their letters are 'computer generated do not know sent. ' Literally that was said to me. I just responded this is a legal letter and you can not just send them out without knowing the basis sent on. I do not receive telephone calls back, not able to receive documents I have requested, and I believe this was in the works and approval far before my conversations up to and including -/-/-. I was also advised that 'my review is with the department originally handling my Modification up to -/-/-. ' That would be the re-entry team that requested documents from me prior to -/-/-. I have been denied my documents and documentation of when my home 'was released ' as the attorney stated I should find out. Have been assigned a case # for resolution, provided a Workout Consideration.