Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Account opening, closing, or management Rhode Island

I signed up for the Citigold Checkings account from Citibank on -/-/-. I signed up for the account because they had an offer saying that if $1000.00 of purchases and 1 bill payment were made within the first 3 months of opening the account, I would receive - - - Reward miles. I have contacted Citibank various times through phone, secure messages and chat. In these ocassions, I 've been told that I had fulfilled the requirements and I would be getting my miles soon. It is now -/-/-, and after contacting Citibank one more time they are telling me that I do n't qualify for the offer and that I wo n't be getting the reward miles.