JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Using a debit or ATM card New York

Dear Sir or Madam : My name is - - - and I have been a personal and business customer of Chase Bank for over 10 years now. I was also a former customer of - and Washington Mutual before they were taken over by Chase. I am writing to make you aware of a very unfortunate and irresponsible decision made by Chase regarding an unauthorized claim that I submitted in -. EZPass erroneously charged me for transactions that occurred while I was traveling in - 2016. I submitted written payment for these transactions to this company, but it was not for $100.00. I immediately contacted EZPass and Chase because I was overcharged for amounts that I did not authorize. As a result of this, Chase allowed me to submit a claim through their escalation department. I received a " final '' decision yesterday through email correspondence. After reading the incorrect decision, I contacted the Chase escalation department and spoke with -, in -, OH at -. He advised me that EZPass had submitted a " receipt '' as verification of the charges. However, I stated to him that I had signed a form and provided


As a customer I am truly alarmed and shocked at how Chase had not acted on my behalf to protect my money. I have all of my financial dealings with Chase and it stunned me that no one had listened to my request for authorization documents from EZPass stating I had given them permission to take out $100.00. Chase should have asked them for proof of the amounts I had authorized EZPass to receive. Any company can submit a " receipt '' without a customer 's signature. Chase chose to protect the merchant, who is not their customer. When I originally submitted the claim to Chase, I was refunded the money. However, the correspondence yesterday stated that Chase was going to take the money out of my checking account because they received " proof '' from EZPass. However, this " proof '' was not what I submitted or signed for these transactions. The escalation department should have requested proof of these documents, before they made a final decision. Therefore, I am asking for a further investigation into these unauthorized transactions. As a longstanding, frequent customer, Chase is supposed to protect me from companies being able to take as much money as they want, without my authorization. I am also asking that no money be taken out of my account ( as planned for - -, 2016 ) until this investigation is complete with proof of my authorization from EZPass. I would also like to review copies of the forms I signed for EZPass to take the lesser amounts out of my checking account. If you need further information regarding this situation, please feel free to contact me at -. Thank you for your time and attention in this urgent matter. Sincerely, - - -