Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Other bank product/service Account opening, closing, or management Nevada

CapitalOne360 is not sending me money from my Mothers estate. I am the executor and have submitted all the paperwork. They claim - check was sent in - to my old address but it never came. They wanted to charge me $25.00 for a stop payment. When I asked for proof it was ever mailed, they agreed top send another. I gave them my new address, which they already are sending mailings to, but they claim the new check was mailed on - - give or take a day. Never arrived. The other account is an Individual account that required a Letter of Testamentary and an Affadavit of Residence. I sent them. They said one was n't notarized so I sent it again. In - they sent an email saying the check would be sent out. It was n't. Every time I call, I get different people who apologize profusely, promise to fix this and nothing gets done. No follow up calls, no emails. The last time they emailed me was to say the check was being drawn upo. That was -. You can no longer log into the accounts.