JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Advertising and marketing New York

This seemed too petty to complain about at first, but then I realized they are doing this to thousands of people, I have a - - Chase credit card. With this credit card, I am promised - free passes to - - -. Then, I find this cheap airline ticket to - through -. I have the - - terminal, it 's overcrowded and you end up paying $3.00 for a brown banana. But that does n't matter, because, hey I 've got this pass for the - -. Except I do n't. I find out when I get there .. I 've seen no other notice ... that pass members are not allowed to access the club. I am not allowed access and not offered compensation. Now, this is understandable, as there is verbiage about " availability '' in the pass notes. But here 's what infuriates me : the reason was because of renovations. They closed all the Clubs to one-time passes in all - of their - hub clubs for a cause under their control. They **planned** a shortage of capacity - the weather was fine and travel conditions normal - and solved their problems at the expense of low-priority customers. Customers who had no realistic way to know they did this. This is an ongoing condition. Customers lured into flying through - under these conditions should receive compensation. It 's worth noting that I checked and it was an option to pay $59.00 for club access in - online. If it was so crowded, why was that allowed?