Comerica Bank Account Or Service Complaint

Comerica Bank account or service department,

Checking account Deposits and withdrawals Minnesota

My complaint is against US Direct Express. I had $600.00 fraudulently withdrawn from my card on -/-/2016. I noticed the unauthorized transactions on -/-/2016 and contacted direct express @ - - - and notified a rep of the situation. The rep canceled my card and sent me a new one and also sent me a fraud packet to fill out explaining the fraud that occurred. After completing and sending back the required forms weeks passed I had n't heard back from direct express. I called to check status of my dispute and a rep told me my case was closed because there was not enough info to determine if fraud had occurred. They never contacted me or notified of anything. I was then sent a letter from - - in fraud dept. days later with a bank statement explaining to me to circle the fraudulent transactions and return to have my case re opened. I returned the required document immediately and once again I have not heard back from direct express concerning my issue.. I 've tried contacting - -, the lady of the fraud department handling my case, and have got nothing but voicemail. I 've left messages that have been unreturned. It is now -/-/- and I 've been $600.00 short for 5 months, struggling to live with the small income I do have. I beg for help as I do n't know what else to do.