Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Savings account Making/receiving payments, sending money Arizona

A fraudulent transaction, in the amount of $42000.00 was authorized for payment from a savings account at Wells Fargo Bank. The " pending '' transaction description detail " - - - - - - - '' was noticed after logging into mobile banking on the morning of - -. At the same time it was also discovered that - other transactions posted as ( 1 ) - - - - - - - ( 2 ) - - - - - - - and ( 3 ) - - - - - - - were posted on - -. These transactions were not authorized by the account holder. I contacted Wells Fargo who submitted a claim and attempted to put a hold on the pending transaction but was told that the funds were gone - I know this is incorrect since the daily processing had not yet occurred. I inquired as to how it is that a transaction


intercepted the routing and account numbers there was nothing they could do. I informed them that I was n't sure how I could trust Wells Fargo to act as a fiduciary of my accounts if this kind of activity could occur without monitoring. I also informed them that I recently opened a HELOC with Wells Fargo where I was asked to provide this savings account statement for underwriting purposes. I contacted - but was told they would not do anything until Wells Fargo contacted them. I contacted - - -, - but as of the submission of this complaint was unable to reach anyone. My complaint is around non-compliance with -, fraud monitoring and information sharing.