USAA Savings Credit Card Complaint

Closing/Cancelling account

USAA Savings Credit card department,

Closing/Cancelling account Michigan

I had a credit card with USAA, my available credit was $16000.00. My balance is currently around $3000.00. In - 2016 unauthorzed transactions were placed on my account, as a result my credit limit was exceeded. Therefore, USAA revoked the account. I filed my disputes, USAA investigated the un-authorized transactions and reversed them. However, refuses to place my account back to the original status prior to the un-authorized transaction activity. USAA has also forwarded this inaccurate information to all - credit bureaus. I have disputed the reporting of my account revoked and balance, with the bureaus, they have requested an investigation. Therefore, USAA has triggered my ability to collect damages. My credit score has been lowered by - pts. currently around - from -. I have made all my payments, all much higher than the required.I have made a total of over $7000.00 in payments just this year. I have sent numerous emails but USAA refuses to follow federal policy. I am in the process of securing a large construction loan ( in the - figure range ) the higher interest rate will cost me more than $35000.00 over the course of the loan unless this USAA returns my account to its original status and reports it correctly to the credit bureaus.

USAA Savings customer in Michigan
Jul 08, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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