Comerica Credit Card Complaint

Identity theft / Fraud / Embezzlement

Comerica Credit card department,

Identity theft / Fraud / Embezzlement Illinois

I have a direct express card which my SSI money goes on every month. I was a victim of identity theft today and Direct express mastercard is giving me nothing but the runaround. I had - left on my card and now it is a - balance. There were - charges on my account for a total of - which left me with a - balance. I now have nothing to live on and am without any means of income. Direct express is telling me I have to wait 5 days to see if the charges went through and than file a dispute. This is ridiculous. I can not wait all this time to get my money I need to live on. Direct Express reps just give me the runaround telling me I have to wait. I have mental illness and I do n't want to endu p in the psych ward over this. Nobody is willing to help me. I filed a police report and Direct Express is giving me nothing but the runaround.

Comerica customer in Illinois
Jul 04, 2016

* Source: CFPB Complaint Database

Comerica response to complaint:
Closed with monetary relief

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