Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

Ditech took over servicing from Greentree. They did a refi under Harp on my loan # - on - -. On - - they debited my escrow account for the balance owed to me ( $2000.00 ) because the new loan did not require an escrow. The payment never arrived and during two weeks they kept saying that the check was in the mail and finally -/-/- they said that it was probably lost and that I should wait 30 days from - - to request a replacement check.. which I did on - -. At the time they did not say that they had not mailed any of the refi related checks because " the other Company '' did not print them. I found this out after ward on - - when I spoke to a supervisor and asked about the status of ny refund. She told me about the mess and that they were working on the checks that should have been issued in -/-/- and that mine would not be reissued until Saturday - - Bottom line : They lied to me and everybody else for three weeks -/-/- Did not issue escrow balance refund checks as


I told them that I want my check delivered to me not later than Friday, - -. Conclusion : Their " error '' can not be justified. I need my money. Thank you for your assistance. You helped me before when the Company was " Greentree ''. I believe that they are just as bad. Their customer service letters arrive unsigned within two weeks acknowledging receipt of my complaint and stating that " they are working on it '' Thank you once again!!!!!!!!!!!!!! Note : This incident did not happen during the application process, the loan closed normally on - -, 2016. I could not find any of the choices that you offered on your website suitable for this problem.