Comerica Bank Account Or Service Complaint

Comerica Bank account or service department,

Other bank product/service Making/receiving payments, sending money Texas

I receive monthly benefits from S.S.I. -. On the first of each month my benefit payment is put on a debit card in the amount of $730.00 via a Comerica Bank Direct Express Mastercard debit card. On - -, 2016 I discovered that my balance on the card was only $140.00. I only used my card to make a purchase on - -, 2016 for about $15.00. As soon as I discovered that several hundred dollars was missing from my account I called the phone number on my Direct Express Mastercard to report that my funds were not in my account. It took me over two hours of waiting on hold and repeatedly getting hung up on before I was able to contact the Comerica Bank Direct Express fraud line. I reported to them finally that my money had been robbed from my account. They informed me that someone in Florida had withdrawn several hundred dollars from my account at an ATM at a - store. I live in - - - and have not been to -. I ask the fraud line to hold off on cancelling my card till I could go to a Comerica Bank ATM where


card. They told me that within ten days they would mail me a fraud form that I would have to fill out and mail back to them and then they could conduct a fraud investigation that would take up to 45 days before I could get my SSI - funds refunded to my account. Today is - -, 2016 and I have not yet received the form they promised to send me to start the process to get the money stolen from me back. On - -, 2016 I opened my own direct deposit bank account with another bank since evidently the Comerica Bank Direct Express system is not secure and due to a fraudulent breach of their data base my money was stolen from me. I have only used my card to either make ATM withdraws or to make purchases at the store and to pay utility bills. I have never used my card to make any purchases online nor used it in anyway to put the security of my card at risk of theft. As a consequence of my money being stolen from my Comerica Bank Direct Express account I have not been able to pay my bills and have suffered serious financial hardship and had to lean on family members and friends just to eat and try to get by without the money from my SSI - in the month of - 2016.