JPMorgan Chase & Co. Credit Card Complaint

Credit line increase/decrease

JPMorgan Chase & Co. Credit card department,

Credit line increase/decrease Massachusetts

My mother has -, and I am her power of attorney. She has been charging hundreds of dollars worth of merchandise that she does not recall ordering. I lowered her credit card limit to $200.00 to prevent this problem and was assured by Chase card representatives on at least two occasions that any attempted charges over this amount would not be approved. At $630.00 I cancelled the card, after several representatives in - departments ( 7 calls total? ) could not explain why charges kept accruing. Finally, someone told me that the credit limit would not stop charges from being approved, and that I would have no choice but to pay the entire balance.

JPMorgan Chase & Co. customer in Massachusetts
Jun 28, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with monetary relief

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