PayPal Holdings, Inc. Prepaid card department,
Mobile wallet Unauthorized transactions/trans. issues Virginia
I made a transaction with Paypal that was to be paid using my Paypal balance first, with the remaining balance charged to my credit card. However, when the transaction was processed, Paypal charged the balance to my bank account instead of my credit card. Prior to completing the transaction, I verified this configuration several times on the Merchant 's website as well as Paypal 's. I 'm not sure what went wrong, and frankly, I do n't care. I just needed Paypal to fix it. When I contacted Paypal, they assumed I was at fault and were unwilling to change the funding source for the transaction or offer any solution to correct the problem.
PayPal Holdings, Inc. customer in Virginia
Jun 20, 2016
* Source: CFPB Complaint Database
PayPal Holdings, Inc. response to complaint:
Closed with explanation
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