ERC Debt Collection Complaint

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Iowa

I had an account with - activated om -/-/- and discontinued my service on -/-/- due to bad coverage while driving over the road as a delivery driver. I received a final bill from them on -/-/- for the amount of $550.00 owed. My spouse made 12 payments toward this amount, - checks and - - 's from our joint account totaling $590.00 directly to -. However, - had sent account to a collection agency after 1st two payments had been received from us bringing our total to $400.00 ERC then tacked on a collection fee of $100.00 bringing total to $500.00, - received another payment from us and forwarded it to ERC and ERC shows that $50.00 payment deducted from the account bringing ending balance to $450.00. -/-/- we made a payment of $220.00 to ERC in order to get a VA loan for a home and needed to do this to get loan approved. ERC has failed to credit this account for the payment received and new balance should now be $220.00 ( Please refer to


has been paid to - in full plus another $48.00 extra. I would like to know why - has taken the payments from us and not credited our account like a decent company should be doing? I also would like to know why ERC is also taking money received towards payment of a debt and not crediting that towards a persons account? This makes both companies look bad and may reflect a bad influence towards present and/or future clients.