JPMorgan Chase & Co. Bank account or service department,
Checking account Deposits and withdrawals New York
Chase Business Checking, I have received a email states that my account has been overdraft. I have noticed that - check has been cashed, it was an unauthorized check, a fraud transaction. I reported to claim department, I spoke with two person in claim department in 5 minutes. Both person from Claim Department told me that " under my investigation your request has been declined '', " Chase do NOT have any thing to do to recover your lost amount. Suggest you contact the check cashier, or report to police ''. At the same time, because of the Fraud transaction my account has been overdraft 3 times, get charged $ - $ - $ - $100.00 fee. Total loss $ - $ - $800.00 with out any reason. Complaint : 1. How does Claim department do " investigation '' in 2.5 mins, ( 2 person 2.5 mins each ) and get a result " decline ''???? What kind of " investigation '' has been done??? It is not a " Investigation '', they just looked the account, did
2. I had stated that the check have some problem, it has been deposit before check issuing date. It is a very obvious evidence - - it is a Fraud transaction. The " Investigator '' said he did not look the date, and do n't matter when the check has been issued.??? Why??? 3. Chase refuse to refund the overdraft fee, because of the refund have a " limit '' and the fee charge to account do n't have limit. Then Chase can keep more profit from Fees.
JPMorgan Chase & Co. customer in New York
Jun 17, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with monetary relief
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