Capital One Credit Card Complaint

Capital One Credit card department,

New Jersey

I applied for a secured credit card through capital one -/-/2016 on -/-/--/-/-. As of -/-/- I was told my card was mailed out through an email and when I called in the rep told me my card was mailed on -/-/-. I was told many times to wait 6-10 business day after that period I still did n't receive a card and was frustrated due to the long wait. I called 3 more times and asked if they could over night or send another that I have to sign for and was told they could through - rep which he then transferred me but then I was told they do n't do that. Supposedly they send a - card and cancelled out the first and I waited again 2 more weeks and still not - of the - cards came. I called again and asked for the cards and the account to be cancelled completely and for my security deposit back which was $200.00 that was taken from my checking account in -/-/- -/-/- ( it cleared ). The rep said he 'd cancel the overall account and I spoke to many managers and supervisors and here it is - - 2016 and I still have received neither of the cards they claim they sent or my security deposit check. I 'm worried because I 've read their reviews and it seems as though this may be common with capital one. I do not want to be ripped off for my money that I need and it 's mine to begin with. So if someone can please do something about this and stop companies from deceiving customers I 'd appreciate it.