Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Settlement process and costs California

I took out a mortgage with Wells Fargo in - when my husband and I bought our co-op unit. In -, we refinanced and moved our mortgage to -. There was a mishap at the time of the refinance that resulted in Wells Fargo sending me the stock certificate for my co-op unit instead of sending to -, however I was able to resolve this at the time. Now, 4 years later, I am selling my unit and today received a title report that shows that Wells Fargo still holds a lien on my property even though the loan was paid off in -. We are scheduled to close on Tuesday -/-/- and my sale is time-sensitive, as the purchase is being made using funds from a - exchange. When I called Wells Fargo today to inquire about this lien, I was told it may take up to 30 business days to issue a -, which will delay and possible derail my closing. I will also incur an additional month of expenses as a result of having to close later. I feel that the bank was careless in dealing with my account closing, as demonstrated both in my receipt of the stock certificate as well as their miss on not closing the lien. This mishandling is now impacting me financially.