JPMorgan Chase & Co. Bank account or service department,
Checking account Using a debit or ATM card Texas
I noticed several charges come through on my debit card that i did not notice I called customer support to dispute them as I did not authorize them. While disputing these charges the rep found a bunch of older charges that were also charged but under a different company name and included those in the complaint. I received a letter from chase telling me that the charges were to old and I would not receive almost $600.00 in unauthorized charged refunded to me. Since chase has never sent me a statement I was not aware of these charges I use the chase mobile app 's quick view feature to check my balances and login only to transfer between accounts and payy credit card so I never noticed these charges until the rep informed
criminals to steal money from consumer accounts while offering no protection to the consumer. Chase states they monitor my account for suspicious activity but they have failed to find a random company charging my account under multiple names for the same dollar amount unusual however they constantly block my card as unusual on almost every weekly visit to the same grocery store and gad stations.
JPMorgan Chase & Co. customer in Texas
Jun 15, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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