Bank of America Mortgage Complaint

Bank of America Mortgage department,

Home equity loan or line of credit Credit decision / Underwriting South Carolina

i applied for a mort loan about 1 month ago. i was trying to refi my bofa loan with that has a - balance with a - pmt to a 15 yr loan for about - per month. i have been with bofa for 30 yrs, i 've had this loan for over 10 yrs paid perfect. they sent me that my beacon was -, home value -. i can show - in assets in - financial institutions and could easily cash in annuities to pay but i dont want to. i am asking only to redo my bofa loan w/no money out ... .i have - for 25yrs this should be the easiest loan you can get, there is no angle that this is not a paying loan. on - i tt - - he asked me to get verification a loan on my - was not mine i did that called the next day no return call ... - & - called left msg no return call ... about - recieved turn down letter that was sent out - - he sent me on a goose chase ... .both - and - - that i spoke to were not very helpful ( useless ). could someone with bofa who can make an educated loan descion please contact me to at least explain to me why you would make this desiscion on a 30yr perfect cust of bofa