Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Other bank product/service Account opening, closing, or management California

I have maintained a large balance in a Capital One Bank, NA " rewards '' checking account for several years. Over time it has been credited with over - rewards points which I have never used. In addition, my wife has a Capital One Visa credit card with a " rewards '' feature as well. About - days ago I received notification that the Bank was terminating the " rewards '' feature for the checking account effective - -, -. I telephoned customer service shortly afterwards and inquired whether the accumulated rewards in the checking account could be transferred to my wife 's credit card account. A representative by the name of - checked and told me the points were transferable, I did not have access to my wife 's credit card at the time, so I said I would call back when she was home. Yesterday, -/-/-, I called back to do the transfer to her account and I was told that it was not possible. I asked for a supervisor and spoke with a person who identified herself as -. She confirmed that it was not possible to transfer banking rewards to credit rewards any longer. She said the company changed transfer policy in - -. She also indicated that transfers between credit accounts was reinstated in - of -, but not between checking and credit accounts. I requested a copy of the Banks notification for the change of transferring between accounts since I could n't remember ever seeing any notice in - -. She said she was not able to send a copy of the notice she indicated had been sent to me. When I pressed harder she checked with another department and told me it is available in my branch office. Since Capital One has no branches in - I was told I was pretty much out of luck in getting a copy of the notice that was supposedly sent to me. She had no explanation as to why I had been told by " - '' I could make the transfer.