JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Deposits and withdrawals California

On -/-/- I deposited - or - checks in the total amount of $41000.00 to my business acccount that I have not used for a long time. At the time of the deposit I was not informed about the fact that this account was " dormant ''. On the deposit slip that was filled out by Chase 's teller the date is clearly -/-/2016, yet the online records indicate that the deposit was made on -/-/16. On -/-/16 ( 48 hours after the deposit ) I tried to use the funds on my account to pay my mortgage and other bills, but I was unable to do because " the funds were not available ''. I called Chase and was told that I can not use the funds for another 2-3 days because my account was " dormant '', and it takes them that much time to reverse the domant status. I argued and pleaded, that how can an accout be dormant when I was able to deposit over $ - to it, and now that I want to use the money ( all of it deposited on legitimate paychecks ) my account is all of a


I am in the process of refinancing my mortgage and need to show income for the past 60 days. I am trying to use the checks that I deposited on -/-/-, but all I can see online is the teller 's deposit slip of $ - and not the individual checks. On -/-/- I contacted Chase and after an excrusiating houtr I was transferred to - -, who promised to take care of my issue. On -/-/- I also got a phone call and an email message from - -. In her email there are supposedly the images of my checks, however the images are not in PDF format, so when I try to open them on my computer the attachments open to an empty page. I have tried to contact both women, - - has not responded to multiple messages, and - - phone is not set up for messages, her extension has a message that she is not available. Now I spent almost a full business day on this issue, and there is still no resolution.