PayPal Holdings, Inc. Money Transfers Complaint

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Fraud or scam Minnesota

On - - a request was made for funds to transferred to a recipient via PayPal. That was accepted and the two minutes later canceled by the recipient. The funds were still drawn from the - - account on - -. I the sender contacted PayPal on - - to also cancel the transaction. A service representative informed me that since the recipient was the - to cancel the transaction, the funds would still be drawn and would reject automatically from her PayPal account and would be refunded back into my PayPal account in - to - business days. After the - business day I called PayPal because the funds were not in my account, and I was told that PayPal never received the funds from - -. I then called - - and opened a claims case to determine what happened. - - said they would investigate and I would be contacted in -5 business days. I was never contacted and when I called - - and was told that my case was closed and they would not be refunding my money. I was given the trace number and was told to go back to PayPal with it. I did so, I faxed PayPal a copy of my bank statement showing $1000.00 was drawn, and provided the trace number showing completion of transaction. I was then emailed by PayPal that they did not have the funds and I would have to contact - - to have them trace the funds. I have gone back and forth without a resolution since then. I have - - information but PayPal would not give me proof that the funds were not received.