JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Deposits and withdrawals Texas

On - -, 2016 I deposited $1200.00 in cash into an ATM and received a receipt stating that I only deposited $21.00. This occurred at approximately - pm at - - - -, Texas. After speaking with several Chase representatives who have misguided me, misinformed me, and have behaved coldly and disrespectfully to a loyal customer, my account has yet to be corrected. - dollar bills ( $400.00 ), - - dollar bills ( $800.00 ), and - - dollar bill ( $1.00 ) were deposited into a Chase ATM. After depositing my cash the receipt returned via the machine read that I had deposited only $21.00. I immediately called customer service. After being told by a Chase representative that the correct funds would be placed in my account within 24-48hrs, I then asked if it was okay for me to leave the ATM location and was told yes.


This erroneous debit of funds has caused my Chase account to be overdrawn by the amount of $ -. I called customer service promptly at - to resolve the issue. A large sum of money has essentially been taken from me without explanation, remedy, or even the most basic level of customer service offered. I have spoken with not -, but -, supposed high-level employees who have screamed at me, yelled at me, and have accused me of threatening to sue. Something that has never been and continues not to be an intention of mine. The customer service I have received at Chase bank is absolutely unacceptable. Throughout this process I have proven myself a loyal and trustworthy customer. When $1100.00 was initially returned to me, I could have withdrawn the money and closed my account if I had ill intentions. I did not. I have responded immediately at every stage of this process to get it resolved and yet despite having done nothing wrong I have been treated extremely poorly and now have the additional stress of a negative account balance. I deposited $1100.00 and I ask that $1100.00 be added to my bank account. Nothing more and nothing less. The lack of empathy and simple, " there is nothing else we can do you have exhausted all of your options '' explanation is unacceptable. I know that this is not an isolated incident as there are various reports of ATM machines miscounting money, which is what I assume occurred in this case as well. I am a responsible, upstanding, and honest person. I have been a customer of Chase Bank for years and I am NOT a thief ; nor am I mistaken about the cash I deposited. I do not have the resources in my life to cover me when my bank mistakenly takes $1200.00 from me. I was even asked by a banker why I decided to deposit cash and why I chose such a late hour. Im a full-time employee and full-time student!