Ocwen Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Ocwen Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Michigan

Mortgage Company complaint is with Ocwen Loan Servicing. Back in - of - Ocwen proceeded to pay my homeowners insurance as instructed to do so in contract, with - - -, A check was mailed to - at - - - -, -, Ill. - ; as noted on check # -, dated -/-/- and a copy of which is included with this complaint. ( See attachment ) On the back of this check is endorsement stamp by company - and has a persons signature on it too. Deposited in - - bank. - claims NEVER receiving this check ( for this reason, - cashed it ). So - preceded to notify Ocwen that they still needed payment for the homeowners policy to remain in effect, so Ocwen, instead of telling - that they sent a check to their office in - Ill, they write a second check of $950.00. See attachment, included ). So now I 'm really short funds in my Escrow account with Ocwen. I thought this matter was resolved in -, after much conversations with Ocwen agents concerning this matter. I received my escrow account summary in - of - and notice that my balance is


my escrow account. I just want the $950.00 restored where it belongs in my escrow account so I can have a new escrow evaluation and my monthly payment reduced. Also attached is my first page of my escrow summary for -, which shows Ocwen 's contact info and my loan number with this account.Loan number is also on both copies of the canceled checks. Also attached is a word doc that lists Ocwen agents I contacted recently and the agent at - I talked to that said she would try to locate the check in question and she forwarded a copy to agent at Ocwen.

Ocwen customer in Michigan
Jun 01, 2016

* Source: CFPB Complaint Database

Ocwen response to complaint:
Closed with explanation

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Contact Ocwen

http://www.ocwen.com/
(561) 682-8000
http://www.ocwen.com/contact-us-business-developme
1661 Worthington Rd Ste 100
West Palm Beach FL 33409
Ocwen
Ocwen

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