Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account New Jersey

We have a mortgage with Ocwen. They sent a letter stating there would be an escrow shortage of - which I paid to keep my monthly payment the same as it always has been. I got a phone call today saying that my payment would be going up even though I paid the escrow shortage. The customer rep said it was due to increases in insurance and taxes but is n't this covered when they did the escrow analysis and made me pay over $1000.00 to keep my payments the same. When I asked this they said the monthly payment would increase no matter what I did or if I had paid more. Never with any other mortgage servicing company have I had such problems. A yearly escrow analysis is done and if you pay the shortage your payment remains the same. What kind of " cushion '', as they call it are they allowed to keep of my money and STILL RAISE MY MONTHLY PAYMENT.