Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Making/receiving payments, sending money Ohio

Citibank issued a prepaid/debit card for a refund from - - after switching service from - -. This refund was issued in my deceased husbands name b/c the account was in his name. The card has been lost/misplaced and is due to expire on - -, 2016. I have contacted Citibank 3 times in an attempt to have the missing card replaced. They have refused to do so without paperwork from an executor. I have explained that there was not an executor of his will as nothing went through probate and faxed them the will ( twice ) to show that all of his possessions were left to me. They have not noted the account as such and say that they have not received the will. I find their refusal to replace the card invalid as the first card was sent out after my husband 's death and feel that they are keeping the money unfairly. I am a - year old widow living on social security and the $87.00 they are refusing me could supply groceries or other needs.