Capital One Consumer Loan Complaint

Capital One Consumer Loan department,

Vehicle loan Problems when you are unable to pay Maryland

I had a car repossession on - - by Capital One auto Finance. I 'm trying to get my car back and paid made a $1300.00 payment which I was told I needed to make a payment of $2500.00 to get the car back. I could make this in payments. I spoke with a rep on - - and was told I would then need to pay $500.00 my regular payment which I informed him I did n't have. He put me on hold and came back offered a extension took my payment of $1300.00 and we ended the call. Only to find out on - - from the - - - where my personal items were cleaned out of my car that my car was being sold on - -. I made a call back to the Reinstatement department and was told by a - - who was beyond rude that why ca n't you pay your car not you have been late 21-times. We all have hard times you did n't know you got a email before talking to him there was a young lady. Who ask if I was told about a email I was not told


car back. So now I 'm being told they will not except my $1300.00 as good faith payment to get my car back. When I have been given incomplete information through out this entire process with Capital One Auto Finance. That this program of Loan Modification, a good faith payment is not really to help the consumer. It is only to see how much more money can you come up with. After speaking with several rep 's and a few were really nice and did n't make me feel like a -. But the ones who did the man on - -, a - , - on -/-/-, young lady name - on -/-/- were awful rep 's. Life happens to us all at some point and time but I want to get my car back. I am being made to jump through hoop, after, hoop a supervisor is never available to speak with. I would like to place this compliant against them my personal items were place in someone else 's care that was repossessed at - - which is very unprofessional. Which I had to pay $50.00 to get from them. Thank you