Capital One Credit card department,
Customer service / Customer relations Utah
I pay my monthly balance to Capital One in full each month. Each month they hold my available credit anywhere from - days after receiving my payment. This month, I made the payment, then asked when funds would be released off of their hold. I was quoted -/-/-. After checking my account today, this is n't the case. Contacted Capital One again, and now in the period of the last 3 days they have changed the date my funds would be available from -/-/- to -/-/- and now -/-/-. They flat out lied to me, and then tried to cover it up. They claim that funds are held " At random '' but this occurs on my account every single month. When you try to get an answer they dodge the question and disconnect the call and/or chat session.
Capital One customer in Utah
May 27, 2016
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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