Synchrony Financial Consumer Loan Complaint

Synchrony Financial Consumer Loan department,

Installment loan Problems when you are unable to pay Florida

I received notice that I was required to vacate my house from my landlord in -. My one year lease expired in - and we did not request a new -. The house was purchased for his daughter and had verbally agreed to a 3 year rental. His daughter returned from school early and he needed to move her in. This is the situation that caused me to become late on my Care Credit with Synchrony Bank. In - of 2015 my total balance was $310.00. I made a payment of $84.00, my minimum payment was $45.00. I paid extra due to my earlier delinquency. Payment shows posted on -/-/2015 on Synchrony statements and the total balance due is now $270.00 I have made - payments of $50.00 since - for a total of $250.00 which should leave my account balance at a credit of + $21.00. I had switched to electronic statements and made all my payments out of my - check on or around the - of each month. I noticed my balance was increasing rather than decreasing and logged into my account on my phone, saw I had accrued late fees. this is not possible since my


would be no confusion. I do not agree to making my payment later, I have cognitive difficulties due to my - and could easily forget. Today I finally was able to go to an actual computer and pulled up my account they say I owe $130.00 in interest and late fees! I have been on the phone for well over an hour and spoken with a total of - different agents. My very first statement was I do not want to have to repeat myself, may I please have the - person who has the authorization to fix my problem. - Agents later and I still have no resolution. The agents barely spoke - and kept interrupting my train of thought. I even authorized my son-in-law to speak on my behalf because they kept confusing me talking about -, the - fee they did refund. I asked them repeatedly to start in - when it all started and had no success. So now I 'm filing a complaint which I should have done in the first place rather than try to get Synchrony 's - agents to understand me.